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BLOGS by Stephen Kahn

GET SOME MANNERS, PEOPLE

Sunday March 18,2007

By Stephen Kahn


Get some manners, people

How not to behave on the phone

My current personal beef is modern telephone manners or more to the point the lack of them.

It gets my goat to be addressed as "Stephen" by perfect strangers - often as not PRs.

When I was a cub City reporter I sat next to an old hand who used "Sir" and "Madam" when on the phone.

I adopted this style for many years until it seemed just too old-fashioned but I never dream of adopting first name familiarities.

Americans and continental Europeans use the polite forms and I wish we did too.

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March 2007

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